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BMO Virtual Connect recognized for digital transformation and operational excellence

May 14, 2024 | Recognition

Our customer contact centre, BMO Virtual Connect, has gained global recognition for its commitment to innovation and customer satisfaction. Most recently, we won the Business Transformation & Operational Excellence Award for Best Operational Excellence Program for Discovering, Nurturing and Fortifying Talent Management for our work in transforming BMO Virtual Connect into a world-class virtual employer. These awards celebrate organizations around the world that offer outstanding customer service through the successful implementation of digital transformation and operational excellence.  

“With our unstoppable momentum, Virtual Connect is enhancing experiences for our customers and employees, while remaining pioneers in our field. Virtual Connect’s ongoing commitment to delivering a One Client, world-class customer experience is what makes this team the best team in banking.”  

 - Holly Jackson
Head of BMO Virtual Connect  

Virtual Connect: A world-class customer experience provider   

Virtual Connect has completely transformed its work model since the pandemic, creating a thriving environment that focuses on enablement, flexibility, retention and safety – without compromising engagement or culture. Virtual Connect’s value proposition ensures BMO is able to recruit globally – and to provide our customers with the support they need, when they need it and without interruption.  

Excellent customer service 

BMO Virtual Connect provides an exceptional level of customer service in personal banking, home financing, estates, business banking, investment products and solutions and acts as the bridge between the bank’s physical and digital channels.  

This recognition shows the strength of our Digital First agenda, which empowers our teams to develop and deploy digital solutions that free up capacity for our people to work directly with our clients – and deliver expert advice that helps them make real financial progress. 

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